COMMITTED TOWARD EXCELLENCE
CSN St Clair in Sarnia, ON strives to deliver exceptional results in all vehicle repair jobs we take on. Through our dedicated workforce and innovative processes, we aim to completely satisfy the expectations of our valued customers.
Through our affiliation with CSN, we get to constantly share best practices with other leading repair centers in the industry. This allows us to further strengthen our core services and solidify our commitment to delivering fantastic customer service.
Founded in 1960 by Rod Bellavance CSN St.Clair Auto is a family owned business built on the principles of hard work, honesty, integrity and superior customer service. We are a customer-centric business. Our pledge to you is to provide the best possible customer experience while we restore your vehicle to pre-accident condition. We’ll keep you and your insurance provider informed throughout the entire repair process as well as a post delivery follow up.
CSN St.Clair is part of the CSN (Collision Solutions Network) network of collision repair shops across Canada. There are over 300 locations to serve you from coast to coast. Each facility is independently owned and operated. Check out www.csninc.ca for more information. CSN is committed to becoming the employer of choice in the collision repair industry.
Our business model is built around the principles of PCE (Process Centered Environment) or 5S. 5S is not just about housekeeping but rather concentrating on maintaining the standards and discipline to manage our organization. This is achieved by upholding and showing respect for the workplace. 5S relates to workplace organization and forms a solid foundation upon which organizations base their drive for “continuous improvement”. It is a systematic and methodical approach allowing teams to organize their workplace in the safest and most efficient manner. Our employees gain a sense of ownership by involvement and responsibility. The result is improved performance in quality, productivity, and workplace morale. Our culture is one of accountability and purpose. Our employees are our greatest asset and our workplace is one where we foster personal growth by providing the tools and training for all employees that they might succeed in their professional and personal life and take advantage of opportunities for advancement within our organization.
What does all this mean to you as a customer? With a highly engaged team of employees on the shop floor and front office we will treat your vehicle as if it were our own and provide you with a repair unsurpassed in the industry, backed up with a lifetime warranty.
We are also a community minded business supporting many charities and sports teams in the Sarnia Lambton area. CSN St.Clair also provides 2 scholarships to the YMCA each year for underprivileged youth. Our business is now entering a third generational ownership thanks to our valued customers over the last 56 years. Thank you for entrusting and considering CSN St.Clair Auto for your collision repair needs.
CSN St Clair firmly believes that a truly successful company is one that engages in corporate social responsibility. We care about the people around us, which is why we have spearheaded a number of community-building initiatives.
Our company has supported minor sports and sponsored hockey and baseball teams. We are currently the proud supporters of the OHL Team Sarnia Sting. We value education and pass that value along to the community by supporting YMCA scholarships. On top of that, we support The Inn of the Good Shepherd, an organization that serves the working poor, unemployed, and homeless.
World-Class Customer Experience
We consider our customers as the reason for our success, so we have made it our priority to build lasting relationships with them. Through the years, we have established a trusted reputation among our customers because of our integrity and transparency.
Our commitment to you does not stop the moment you get your car back. We have a post-delivery customer survey called CSNdex that allows you to share your invaluable feedback. We carefully evaluate all responses and use them as guidelines on how we can make your overall experience with us even better.